Privacy Policy

Effective Date: April 25, 2025

Refined RX Medical Aesthetics ("Refined RX," "we," "us," or "our") is committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.refinedrx.ca or engage with our services at our clinic located at 150 Carleton Dr, Suites 7 & 8, St. Albert, AB T8N 6W2.

1. Information We Collect

We may collect personal information in various ways, including:

Personal Identifiers: Name, date of birth, address, phone number, and email address.
Health Information: Medical history, treatment records, and other health-related information necessary for providing our services.
Payment Information: Credit card details and billing information for processing payments.
Digital Information: IP address, browser type, operating system, and browsing behavior on our website.

2. How We Use Your Information

Your personal information is used to:

Provide and manage our medical aesthetic services.
Schedule appointments and send reminders.
Process payments and issue receipts.
Communicate with you regarding your treatments and our services.
Comply with legal and regulatory requirements.
Improve our website and services through analytics.

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual obligations, by contacting us using the information provided below.

4. Disclosure of Your Information

We do not sell or rent your personal information. We may disclose your information to:

Service Providers: Third-party vendors who assist in operating our clinic and website, subject to confidentiality agreements.
Legal Obligations: When required by law, such as responding to a subpoena or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure storage systems, encryption, and access controls.

6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Once no longer needed, information is securely disposed of or anonymized.

7. Your Rights

You have the right to:

Access your personal information.
Request corrections to your information.
Withdraw consent for certain uses of your information.
Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Refined RX Medical Aesthetics
150 Carleton Dr, Suites 7 & 8
St. Albert, AB T8N 6W2
Email: info@refinedrx.ca
Phone: (780) 851-2240